To ensure that all your special needs are met, check your airline’s website or call their reservation number to discuss any of the particular services you may require for your trip (*see below). Contact TSA to find out about special assistance at the checkpoint (**see below). It is best if you contact your airline and TSA at least 72 hours in advance of your trip. Be sure to let them know what level of assistance will be needed, oxygen requirement, if you will be traveling with a companion and any other concerns. No reservations are required for wheelchair assistance: you can pre-arrange this service through your airline or ask for assistance upon arrival at the ticket counter when checking in.
*Accessibility Contact information below for IAG: Allegiant Air -- allegiantair.com --- 1-702-505-8888
**Contact information for TSA: TSA cares, or relay service (855) 787-2227, or e-mail TSAfirstname.lastname@example.org
Aira - Visual Service
Aira is a service that connects blind and low-vision people to highly trained, remotely-located agents. Through an app on your smartphone, Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence.
Braille signage is posted throughout the airport.
Deaf /Hearing Impaired Travelers
There are multiple signs in the pre and post security areas. The signage will help direct you to your gate. The Flight Information Display System (FIDS) lists departures and arrivals. Screens are located throughout the terminal.
Should you need additional assistance, please speak with the ticket agent when you check in for your flight.
Click here for Metro Bus and Paratransit information. Reservations are required for Paratransit.
Check with your airline. Pre-flight arrangements required by all airlines.
Parking at NFIA
Handicap parking spaces are indicated in each of the Airport’s parking lots. These spots are available for those with a valid handicap parking hangtag or have a handicap designation on their license plate.
Check with your airline. Most airlines will provide Passenger Escort Service for a fee. This service is primarily for elderly customers, children or passengers with mental or physical impairment that are traveling alone.
Pet Relief Area at NFIA
There are two pet relief areas.
Outside – designated grassy area on the left front side of the terminal building
Inside – terminal at gates 1 & 2
Picking Up at NFIA Curbside
Handicap spaces are identified at curbside for Arrivals to help facilitate picking up passengers needing assistance. These spaces are only for loading. Vehicles are not to be parked in this area or left unattended.
Rest Rooms at NFIA
Companion care restrooms are provided and located at each terminal restroom location. They are large enough to accommodate wheelchairs and families.
US Department of Transportation service animals rules can be found here.
Standing Vehicles at NFIA
Cars standing (not actively loading or unloading at the curb front) in the “drop-off” or “pick-up” lane is strictly prohibited. Vehicles that are parked or unattended in this area may be ticketed and towed at the owner’s expense.
Telephones at NFIA
Pay phones and TTY phones are located in the baggage claim area and on the secured gate area, second floor near the terminal exit lane.
Video Phone at NFIA
This free unit is located on the upper level (pre-security) near the Administration Office.
The Videophone unit has a video screen and high-speed internet connection to make it easier for hearing impaired and speech-disabled travelers who need help communicating over the phone. It provides visual communication assistance with another hearing-impaired person, or with a hearing person via an interpreter-assisted Video Relay Service.
Wheelchairs at NFIA
If wheelchair assistance is required upon arriving at the Niagara Falls International Airport, passengers should make advance arrangements with their airline. Or, at the Airport ask an Agent at the ticket counter for help.
(716) 297-4494 | TTY/Relay 711 or (800) 662-1220